The terms of this agreement do not affect your legal rights.

All prices on the page do not include VAT;

Prices on the page may be subject to change or modification with short notice.

Any complaints regarding the receipt of an incomplete or defective order must be made within 3 days following receipt of the order itself. Damage to the package must be notified (i.e. brought to our attention) within the same period of 3 days and contain the wording "damaged package", through photos and a brief description of the damage.

Products taken over by third parties will be delivered under their own responsibility;

The items remain in the possession of Instaura Srl unipersonale and Tabloos until payment is received. All our products are subject to shipping costs.

RIGHT TO CANCELLATION OF THE ORDER: TERMS FOR CANCELLATION

As a consumer you have the right to cancel your order and request a refund, provided that it does not include personalisation , within the following 14 days.

In the case of customization, however, you can cancel an order at any time as long as it is before it goes into production. However, if Instaura srl ​​unipersonale/Tabloos has created a custom-made design or logo for you, you may be charged the related cost even if the products have not yet been created.

The law requires that notifications via common mail or email be used for the cancellation of an order or certified e-mail.

In case of cancellation after the order has been shipped please go to our “Return Policy” section.

RETURN OR REFUND POLICY

Non-personalized items

Customers resident in the European Union have fourteen days to cancel and return purchases made online, according to the law. If the return occurs within this period you have the right to obtain a full refund. You can do this for any reason even if you've just changed your mind.

The 14 day "cooling off period" obviously does not apply to tailor-made or personalized goods.

The “cooling off period” expires 14 days after delivery of the product.

If you are not satisfied with your products you can send them back within 14 days of receiving them. Please note that to be suitable for return, products must be in perfect condition and returned in their original packaging.

You must inform us of your decision to cancel the purchase via email, regular mail or certified email, it is not enough to simply return the product. The notification must be sent in writing and within the established deadline.

Please note that the return costs will be your responsibility unless the shipment was made by mistake or in the case of a defective or damaged product.

Instaura srl ​​unipersonale/Tabloos.com is obliged to cover the shipping costs originally paid by the customer, any other type of additional cost will be at your expense.

Please contact the sales department to receive the withdrawal form. In this way the Company will be able to identify the products as returns and your money will be refunded more quickly.

As soon as we receive the order cancellation notice, we will refund you the price of the product and the standard shipping costs that correspond to the cheapest shipping we offer. We will not be able to refund special shipping costs such as express, priority or courier services.

If you receive a damaged product you must notify us as soon as possible. From the third day we will no longer be responsible for the products in question as they may have been damaged following delivery and arrival. In the event of products delivered damaged you must notify us of this in writing as soon as possible, i.e. within 3 days of delivery.

This does not affect your legal rights as a consumer.

Personalized or tailor-made items

The return of these items is accepted only if the products in question are damaged or defective. In this case you must notify us within 3 days of receiving the products by sending us communication necessarily in writing via ordinary mail, email or certified email. Once the notification has been received, the sales department will organize the recovery of the products. From the third day we are no longer responsible for any damage to the goods as they may have been damaged following delivery and are not attributable to us.

This does not affect your legal rights as a consumer.

COMPLAINTS PROCEDURE

If you have any complaints to address to Instaura Srl unipersonale or Tabloos in relation to orders, products or any other aspect, please contact us at: +39 0818274959 or write to us via email at the following address info@tabloos.com or pec instaura@pec .it. We take complaints or problems encountered by our customers very seriously and are personally committed to resolving every problem, promising to respond to every complaint within 5 working days and constantly inform you of its process and outcome.